Frequently Asked Questions
For Patients
Do I have to be a Cooper Green patient to access services at CVHC?
You MUST be a Cooper Green patient to be seen at clinic on Thursdays. NON-COOPER GREEN patients may be seen at our Sunday screenings around town on various dates announced on our Calendar page. After they have attended a Sunday screening we will make appointments to treat them at our clinic.
What happens if a patient misses an appointment?
If a patient is a NO SHOW for their appointment, they must wait 6 MONTHS to be rescheduled for a new appointment. A “NO SHOW” is constituted by no notification or attendance to clinic or contact less than 24 hours prior to the appointment.
What happens if I need to reschedule?
Patients can reschedule appointments no more than three times.
What do I need to bring to my appointment or a screening?
If you're a Cooper Green patient and you are coming to your appointment, be sure to bring your Cooper Green card and the forms you received in the mail from us.
What time do the screenings start?/ What time should I arrive at a screening?
Screenings begin at 1 pm unless otherwise noted. Registration begins at 12:30 pm. Once we reach capacity for that screening, we will no longer be able to see any more patients. Plan to be there early so that you can be seen.
For Volunteers
Should I arrive early for my first shift?
We ask volunteers to arrive about 45 minutes early to their first shift so that they can be trained.
What should I wear?
It is up to you. Most people wear a t-shirt or scrubs, and we require closed toe shoes and long pants.
Who should I contact if I need to make an adjustment to my volunteer time slot?
Contact Laura Caldwell at laura@cahabavalleyhealthcare.org or Schelli Francis at schelli@cahabavalleyhealthcare.org
What types of duties would I be doing as a volunteer?
We have volunteer opportunities in multiple areas such as check in/out, Spanish interpreting, dental assisting, fitting glasses, blood pressure checks, clean up, etc.
General
How much do your services cost?
Our services are free to our patients. Any specialty care needed by the patient is referred to other local afforable clinics.